Frequently Asked Questions
Everything you need to know about your gear and your journey.
How long does shipping take for heavy sports equipment?
Standard shipping typically takes 3-5 business days. For oversized items like bikes or treadmills, delivery can take 7-10 business days depending on your location.
What is your return policy for worn athletic apparel?
We accept returns within 30 days of purchase. Items must be in original condition with tags attached; for hygiene reasons, worn or laundered apparel cannot be returned.
Do you offer professional assembly for bikes?
Yes, we offer a 'Ready to Ride' service where our technicians assemble and tune your bike before shipping, or we can arrange local assembly services in select areas.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger purchases.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your gear's progress in real-time.
Are your products covered by a warranty?
All products sold by My Ride come with a minimum 1-year manufacturer warranty against defects. Premium equipment often carries extended coverage for frames and motors.